Refund Policy

Policy revision date: August 25, 2026

Whether a product has a fault or not, it can be considered for return under this policy; exchanges are accepted as well.

How to open a request

Contact us no later than 30 days from delivery and include the order number, checkout email, and a description of what you need. If the parcel is damaged, defective, incorrect, or missing parts, photos or video showing the goods and packaging may be required.

Condition and covered reasons

Only new merchandise qualifies: it must remain unused and in original condition, accompanied by its original packaging, tags, and supplied accessories.

Non-defective reasons include a change of mind, personal preference, or selecting the wrong item. Defective goods and products that arrive damaged, incorrect, missing parts, or materially unlike the description are also covered.

Return route and outcome

Use mail for the return and obtain authorization before sending the parcel. The package contains a return label at no cost to the customer, and we impose no restocking charge.

Once approved, the refund goes back through the original payment method and is processed in 10 days. A requested exchange can proceed when suitable stock remains available.